When will my new review appear?

Has a customer left a review for your business and you can already see it on Google, Facebook, Trustpilot, or Amazon? But the new review isn’t showing up in your review forest yet?

Note

It can take up to 24 hours for new reviews to appear in your review forest.

There are several possible reasons for this.

1. The review hasn’t fully loaded on the review platform yet. You and everyone else can already see it on Google & Co., but some final data is still being processed in the background.
2. The review has been temporarily hidden or even removed by the review platform. You may still be able to see it, but the platform has flagged it and is checking it for policy violations.
3. The review was submitted during a time window when the last update to your review forest page had just run or hadn’t run yet.

If (1.) the review’s data is still incomplete, or (2.) the review platform is currently checking the review, we unfortunately have to wait until that process is finished. Only then can we capture the review and display it in your review forest.

Review received at the “wrong” time? We now have a solution for that!

Tip

Both you (after receiving a review) and your customers (after leaving a review) can now manually refresh the trees in your review forest!

The new feature can be found directly in your review forest, below the trees. There is a button labelled “Search for new reviews”. Once clicked, we will start searching for new reviews across all review platforms you have connected to your forest.

Within 5 minutes, we will capture any new reviews (that don’t fall under cases 1 or 2 above) and display them as a tree.

Note

You can spot new trees because they appear blinking beneath the existing trees that are already there.

Note

For the new feature, we are currently testing usage limits of 5 times per day on the Standard plan, 12 times per day on the Premium plan, and 24 times per day on the Professional plan. This means the feature can be used up to 5 times per day per review forest on the Standard plan.