Email Invitations Statuses and Error Messages
When you send out review invitations by email you will see different statuses after sending. This is a more detailed explanation of what they mean:
Status | Explanation |
|---|---|
Sending | Message has been received and is ready to be delivered. |
Can't be send | You may see the following drop reasons: Invalid SMTPAPI header, Spam Content (if Spam Checker app is enabled), Unsubscribed Address, Bounced Address, Spam Reporting Address, Invalid, Recipient List over Package Quota |
Temporarily can't be send | Receiving server temporarily rejected the message. |
Doesn't accept emails | Receiving server could not or would not accept mail to this recipient permanently. If a recipient has previously unsubscribed from your emails, the message is dropped. |
Delivered | Message has been successfully delivered to the receiving server. |
Email opened | Recipient has opened the HTML message. |
Link Clicked | Recipient clicked on a link within the message. |
Spam Reported | Recipient marked message as spam. |
Doesn't want emails | Recipient clicked on the 'Opt Out of All Emails' link. |
Re-subscribed | Recipient resubscribed to a specific group by updating their preferences. Subscription Tracking needs to be enabled for this type of event. |
Updated on: 23/01/2025
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